ANNIE FOULDS FITNESS

CLIENT TERMS & CONDITIONS

Thank you for choosing Annie Foulds Fitness.

My aim is to provide professional, personalised fitness training that supports your strength, confidence, wellbeing and quality of life.

I work with each client as an individual. Training is adapted to your goals, experience, circumstances and feedback rather than following a one-size-fits-all approach.

By booking and attending a session, you confirm that you have read, understood and agreed to these Terms & Conditions.

1. Personal Training Sessions

All sessions are individually planned according to your goals, current fitness level, experience, circumstances and the information you provide.

Your training may be adapted according to your progress, energy levels, recovery, injuries, health or other relevant considerations.

I may modify, pause or stop a session if I believe that continuing would not be appropriate or safe.

2. Session Duration & Fees

My standard personal training rate from September 2026 is:

£80 per hour

Sessions must be paid for in accordance with the payment arrangements agreed with you.

Any future change to my fees will be communicated in advance.

3. Cancellations & Rescheduling

I operate a 24-hour cancellation policy.

At least 24 hours’ notice is required if you need to cancel or reschedule a session.

Sessions cancelled with less than 24 hours’ notice, or missed without notice, will normally be charged at the full session rate.

I understand that genuine emergencies and unforeseen circumstances can happen and will consider exceptional circumstances reasonably and fairly.

4. Punctuality

Please arrive on time for your appointment.

If you arrive late, the session will normally finish at the originally scheduled time and the full session fee will remain payable.

If I am delayed for reasons within my control, I will make every reasonable effort to ensure that you receive your full session time or an appropriate alternative.

5. Holidays & Planned Absence

I appreciate that clients have holidays, work commitments and other personal arrangements.

Please provide planned holiday or unavailable dates in writing via WhatsApp in advance wherever possible.

This allows sessions and training schedules to be organised efficiently and provides a clear written record for both the client and Annie Foulds Fitness.

All agreed holiday dates, unavailable dates, changes to sessions and related arrangements confirmed via WhatsApp will be treated as the written reference for scheduling purposes.

Clients are therefore asked to communicate holiday dates and changes to availability by WhatsApp rather than relying solely on verbal conversations.

I will also provide reasonable notice of my own planned periods of absence.

6. Health, Injuries & Medical Information

You must inform me of any relevant change in your health, injury, medication, medical diagnosis or other circumstance that could affect your ability to exercise safely.

You are responsible for providing accurate and up-to-date information that may be relevant to your training.

Personal training is not a substitute for medical advice, diagnosis or treatment.

Where appropriate, I may recommend that you seek advice or clearance from your GP, physiotherapist, consultant or another suitably qualified healthcare professional before commencing or continuing certain activities.

If you experience pain, illness or any concerning symptoms during a session, you must tell me immediately.

7. Your Responsibilities & Training Equipment

Where appropriate, particularly for outdoor training, Annie Foulds Fitness will provide the necessary training equipment for the session.

Equipment provided will be maintained in a clean and dry condition and suitable for its intended use.

Clients are responsible for:

• Bringing sufficient water or other appropriate hydration for their session.
• Wearing suitable clothing and footwear appropriate for the weather, environment and type of training.
• Providing accurate and honest information relevant to their training.
• Informing me of any changes that may affect their ability to exercise safely.
• Following reasonable instructions during sessions.
• Informing me immediately if they experience pain, dizziness, illness, unusual breathlessness or any other concerning symptom.
• Taking reasonable responsibility for their own wellbeing during and between sessions.

8. Training Results

I will provide professional guidance, support and appropriately planned exercise programming.

However, individual results cannot be guaranteed.

Results depend on a number of factors, including consistency, nutrition, recovery, sleep, lifestyle, previous training history and individual circumstances.

9. Safety & Professional Responsibility

I will take reasonable care in providing your training and will exercise professional judgement when planning and delivering sessions.

You should always communicate openly with me about how you are feeling and any circumstances that may affect your ability to train.

Nothing in these Terms & Conditions is intended to exclude or limit any legal rights or responsibilities that cannot lawfully be excluded or limited.

10. Confidentiality & Privacy

Information you provide to me in connection with your training will be treated respectfully and confidentially.

Your personal information will be used only where reasonably necessary to provide my services, communicate with you, manage appointments, maintain appropriate training records and meet applicable legal or administrative requirements.

Where I collect information relating to your health or medical circumstances, I will handle that information appropriately in accordance with applicable data-protection requirements.

11. Respect & Professional Conduct

I believe that personal training should be built on mutual respect, honesty, trust and professionalism.

I will treat clients respectfully and expect the same in return.

I reserve the right to end a professional relationship where behaviour is abusive, threatening, discriminatory, inappropriate or otherwise incompatible with maintaining a safe and respectful professional environment.

12. Communication

WhatsApp is the primary method of written communication between Annie Foulds Fitness and clients.

Clients are asked to use WhatsApp for:

• Appointment changes
• Cancellations
• Rescheduling
• Holiday dates
• Changes to availability
• Other important scheduling information

Written WhatsApp communication provides a clear record of agreed arrangements and may be used as the reference point where there is any uncertainty regarding appointments, cancellations or scheduling.

I will endeavour to respond to messages within reasonable working hours and will respect clients’ personal time outside those hours wherever possible.

13. Opening Hours

Monday to Friday: 7:00am – 7:30pm

Saturday: 8:00am – 12:30pm

Sunday: Closed

Bank Holidays: Sessions may be available by prior agreement and at my discretion.

Opening hours refer to my normal availability for appointments and communication. Individual session times are agreed directly with each client.

14. Acceptance of Terms

By booking or attending a personal training session with Annie Foulds Fitness, you confirm that you have had the opportunity to read and understand these Terms & Conditions and agree to them.

These Terms & Conditions may be reviewed and updated from time to time. Where changes materially affect existing client arrangements, reasonable notice will be provided.

Nothing in these Terms & Conditions affects any statutory rights you may have as a consumer.